Nuestra plataforma ofrece servicios de externalización de TI combinados con aplicaciones ITSM, lo que permite a los clientes gestionar sus necesidades de TI en una única plataforma. Su equipo de gestión estará equipado con las herramientas ITSM adecuadas, que le permitirán tener una visión completa de los servicios, desde la gestión de los costes hasta la calidad y el control.
No se limite a gestionar su TI.
Hazlo autónomo.
Servicios de apoyo ad hoc
Ofrecido en la plataforma KompiTech BLiTS ITSM
Datacenter Infrastructure Field Support
- Servers
- Firewalls
- Routers
- Switches
- Rack and Cabling
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Servicios gestionados
Ofrecido en la plataforma KompiTech BLiTS ITSM
IT Infrastructure Management
- LAN/WLAN Management
- Systems Management
- Cloud Services and Migration
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Digital Workplace
- End User Computing
- 24/7 Service Desk
- VIP Support
- Work From Home Support
- Windows Roll/Out
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IT Staffing
- Dedicated Full-time Staffing
- Temporary IT Staffing
- Field Service Technicians
- On-Demand IT Staffing
- Remote IT Staffing
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Beneficios clave
de la plataforma BLiTS ITSM
BLiTS-Eco alberga un amplio grupo de ingenieros informáticos locales con formación profesional, lo que le facilita la búsqueda de los recursos informáticos locales adecuados. El ecosistema garantiza la integridad de las cualificaciones de los ingenieros, asegura que los ingenieros están formados para ofrecer el mejor servicio al cliente y minimiza el riesgo asociado a la subcontratación y contratación de personal de TI tradicional.
Con la digitalización como base, la plataforma BLiTS ITSM aprovecha las nuevas tecnologías en la digitalización del ciclo de vida de ITSM, combinadas con las mejores prácticas del sector. Las ventajas son la prestación autónoma de servicios, el flujo de información en tiempo real y la reducción del tiempo dedicado a la resolución de problemas.
Al centrarse en el control de costes y el retorno de la inversión mediante el enfoque de servicio autónomo de BLiTS ITSM, los clientes pueden reducir sus costes de externalización y auditoría de TI en más de un 20%, manteniendo el mismo nivel de calidad. Hacemos que la externalización de TI sea más fácil de operar, reduciendo los recursos que actualmente necesita para gestionar su TI.
Solicitar demostración
Con nuestro servicio a la carta, puede solicitar asistencia y pagar por ella.
Puede solicitar el servicio de asistencia en cualquier momento a nuestro equipo técnico de primera clase. Aproveche nuestra experiencia, herramientas y flujos de trabajo automatizados para fortalecer y apoyar su negocio en cualquier lugar del mundo.
EXPLORE LOS SERVICIOS
Cuáles son sus necesidades informáticas
Nuestras sedes en todo el mundo
Headquarter
Regional offices
Partners' network
Prague
KompiTech s.r.o.
Thámova 137/16, Karlín, 186 00, Czech Republic
Zurich
KompiTech GmbH
Airgate Center, Thurgauerstrasse 40, 8050 Zurich, Switzerland
Berlin
KompiTech GmbH
Mühlenstrasse 8a, 14167 Berlin, Germany
London
KompiTech Ltd
1st floor Romer House, 132 Lewisham High Street, London, SE13 6EE, United Kingdom
Cape Town
KompiTech LTD - Rep Office
Bridgeways Precinct, 1 Bridgeway, Century City, Cape Town, 7441, South Africa
New York
KompiTech LLC
33 New Scotland Avenue, Albany, NY 12208. United States
Paris
Spaces Bonne Nouvcelle site
17-21 rue saint fiacre 75002 Paris
Vienna
Vienna, Kohlmarkt
1st, 2nd floor, Kohlmarkt 8-10, Vienna, 1010, Austria
Amsterdam
Amsterdam Sloterdijk Teleport Towers
Kingsfordweg 151, Amsterdam, 1043 GR, Netherlands
Brussels
Brussels, Spaces Stock Exchange
Rue des Poissonniers 13, Brussels, 1000, Belgium
Australia
Brazil
Canada
Chile
Denmark
Estonia
Finland
India
Indonesia
China
Italy
Japan
Mexico
New Zealand
Norway
Poland
Portugal
Republic of Korea
Russian Federation
Singapore
Spain
Sweden
Thailand
Turkey
United Arab Emirates
Vietnam
IT Outsourcing Price Configurator.
3 easy steps to fully customize our managed services to meet your IT needs.
Start your free trial, no commitment necessary.
Contract Period
$ total
$ /user/month
+ $ /app/month
+ $ /asset/month
Billed
Company Size
Ticket count
Specify the type of support required and onsite support locations
Specify the support hours
Any issue should be attended to and fixed within
Services Included
Dedicated Service Desk Team and ITSM System
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Dedicated IT support team, helpdesk and onsite support.
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Dedicated account manager.
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Dedicated IT support phone number and email.
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Employees self-service portal for reporting and tracking IT issues.
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Portal for requesting new IT devices, access, apps, etc.
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Providing user guides and how-to articles.
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Support in your local language and English.
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Liability insurance with coverage of damages.
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Billing automation.
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Workflows and processes automation.
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Expenses report management
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Audit log and retention.
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Service Agreements: SoW (Statement of Work) and MFA (Master Framework Agreement).
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Custom integration.
Number of SaaS and other Enterprise Applications
Specify the type of support required and onsite support locations
Specify the support hours
Any issue should be attended to and fixed within
Services Included
SaaS Management Automation System
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Daily admin and monitoring of your entire SaaS stack.
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Auto-discovery of your entire SaaS apps.
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SaaS users onboarding automation.
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Auto-provisioning of SaaS users and groups.
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Auto-discovery of all unassigned SaaS licenses and save up to 40% cost.
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Auto-discovery of all unutilized or under-utilized apps auto-discovery.
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Use with Azure AD, G-Suite or Okta identity providers.
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View users access audit logs with unlimited retention period.
Number of IT systems and assets
Specify the type of support required and onsite support locations
Specify the support hours
Any issue should be attended to and fixed within
Services Included
IT Assets Management Automation
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System updates and maintenance
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System monitoring
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On-premise assets discovery.
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Operating system imaging and software installations
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Cloud assets discovery.
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Remote users asset discovery.
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Assets lifecycle management.
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Vulnerabilities scanning.
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Seamless integration.
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Printing devices management and support
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LAN, WAN, WiFI management and support
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Network security management and monitoring
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Support with hardware procurement
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Hardware disposal with certification
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Hardware stock management
Common Questions
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What does the monthly subscription fee cover?
With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to handle both reactive and administrative support for routine tasks.
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What is the difference between Ad-Hoc and Managed Services?
Ad-Hoc Service provides you with instant access to the platform and raising tickets. Ideal for a one-off request or project, you can easily request a technician to be dispatched onsite. The Managed Service offers comprehensive IT Service Management with a much larger scope, enabling you to outsource part or all of your IT Service Management.
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How to change from Ad-Hoc package to Managed Services?
Just contact us if you want to change from an Ad-Hoc Service to a Managed Service.
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What if the service is not available in BLiTS?
We are continuously adding services and locations to our portfolio. If a country or city does not seem to be available yet, please contact us, and we will work with you to get the desired service online as soon as possible.
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How does the Smart Contract work?
The KompiTech Service Design captures your service expectations and requirements, and automatically generates the Service Agreement as a legal document. Once it is digitally signed, it transforms into the Smart Contract through proprietary blockchain technology to ensure transparency and an automated billing process.
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How do I integrate BLiTS with an ITSM tool my company uses?
We have created APIs to integrate BLiTS seamlessly with most of the existing ITSM software and applications. Let us know which ITSM tool you use and leave the integration to us.
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How do I know that an assigned engineer is qualified to complete my ticket?
We only hire qualified and experienced professionals to ensure that we provide our customers with high quality solutions. We also have developed the KompiTech BLiTS certification program to ensure the highest level of service.
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How does KompiTech protect my company's data?
Data security is our priority. The KompiTech BLiTS platform encompasses thousands of engineers globally yet each customer has a dedicated user channel with exclusive data access.
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What is the cancelation policy?
Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.
